Collection Officer

Vacancy Number:
Title:Collection Officer
Duration: 1 year with extension /3 Month probationary period
Exp.: 2015-12-15-(4 Yearss Ago)
Jobs no:1


Organization: UA Telecom | About UA Telecom
City: Kabul
Country: AF


Work Experience:2 Years

• Knowledge of English and computer/internet
• Good listener
• Able to use different office technology
• Skilled at multi-tasking
• Able to relay information to others
• Good interpersonal skills
• Able to meet people’s needs
• High attention to detail
• Good written and verbal communication skills.
• Polite
• Organized


• Preferably Bachelors in business administration/ MBA
• Minimum two year experience in similar field.
• Strong customer relationship management.
• Ability to work and complete task under pressure.
• Having strong interpersonal verbal and written communication skills.
• Good oral and written skills in Dari, Pashto and English languages.
• Ability to work effectively in a multi-ethnic and multi-cultural environment.

Duties & Responsibilities

Brief description
1. Protects organization's value by keeping information confidential.
2. Establishes and maintains computerized records for each client and/or provider account and may maintain logs and ledgers as well as files of correspondence, payment records, and related information.
3. Contacts delinquent client and/or provider accounts by letter or phone in order to discuss legal requirements and/or to make arrangements for deferred payment plans, forbearance agreements, or other feasible options.
4. Researches, reviews, and verifies financial information and makes recommendations concerning disposition of accounts.
5. Provides assistance and on-the-job training to new employees.
6. Prepares reports and correspondence relative to collections, status of accounts, and payment records.
7. Responsible for billing and collection of council tax and Non Domestic Rates
8. Should update customer tax accounts and conduct an annual survey to ensure tax payer’s details are up to date.
9. Have excellent negotiation and customer service skills. You may be responding to general enquires from the public about council tax.
10. Assist and report to the Council Tax Manager and liaise with other companies e.g. Benefits, Financial Services to ensure that everything runs smoothly.
11. Knowledge of local taxation legislation, data protection, Non Domestic Rates and Benefits procedures is desirable.
12. Excellent attention to detail and be computer literate is also required for this role.


Submission Guideline

Submission guidelines:  
Please mention Job Title, Vacancy number and for which city you have applied:
Interested applicants can send their CVs in the address below:

[email protected]
pho: +93 (0) 783 61 52 03
Only short listed candidates will be asked for the Interview
UA Telecom is an Equal opportunities employer, and does not discriminate on the grounds of Gender, race ethnic origin, religion, nationality, disability, age or sexual orientation.

Email: [email protected]