Customer Accounts Officer

Vacancy Number:
Title:Customer Accounts Officer
Duration: 1 year with extension /3 Months probationary period
Exp.: 2016-01-25-(3 Yearss Ago)
Jobs no:1


Organization: UA Telecom | About UA Telecom
City: Kabul
Country: AF


Work Experience:2 Years

• Knowledge of English and computer/internet
• Good listener
• Able to use different office technology
• Skilled at multi-tasking
• Able to relay information to others
• Good interpersonal skills
• Able to meet people’s needs
• High attention to detail
• Good written and verbal communication skills.
• Polite
• Organized


• Preferably Bachelors in business administration/ MBA
• Minimum two year experience in similar field.
• Strong customer relationship management.
• Ability to work and complete task under pressure.
• Having strong interpersonal verbal and written communication skills.
• Good oral and written skills in Dari, Pashto and English languages.
• Ability to work effectively in a multi-ethnic and multi-cultural environment.

Duties & Responsibilities

Brief description:

1. Protects organization's value by keeping information confidential.
2. Clear understating of company’s background, products and services.
3. To carry out customer contracts and arrange them accordingly.
4. Responsible for prepare and amend complete and updated records of Active/Suspended and Terminated customers.
5. Reconciles receivables of customers with finance.
6. Prepare weekly and monthly reports by collecting, analyzing, and summarizing information based on customer’s contracts, upgrading, downgrading and extensions etc.
7. Responsible for contracts closing, signatories and extensions.
8. Prepare contracts according to customer requirements and record it accordingly.
9. Maintaining and developing relationships with old and new customers in person and via telephone calls and emails.
10. Reporting customers complain to concern department if received any and follow up to make sure the client is satisfied.
11. Compile & record the details of contracts accordingly and reconcile with concern departments.
12. Follow up with customers (old and new).
13. Acting as a contact between company and new customers.
14. Negotiating with line manager about new or upcoming projects.
15. Gathering market and customer information;
16. Reviewing your own daily, weekly and monthly performances, aiming to meet or exceed tasks assigned by line manager.


Submission Guideline

Submission guidelines:  
Please mention Job Title, Vacancy number and for which city you have applied:
Interested applicants can send their CVs in the address below:

[email protected]
pho: +93 (0) 783 61 52 03
Only short listed candidates will be asked for the Interview
UA Telecom is an Equal opportunities employer, and does not discriminate on the grounds of Gender, race ethnic origin, religion, nationality, disability, age or sexual orientation.

Email: [email protected]