Help Desk

Vacancy Number:
Title:Help Desk
Duration: 1 year with extension/3 month probationary period
Exp.: 2015-12-10-(4 Yearss Ago)
Jobs no:2


Organization: UA Telecom | About UA Telecom
City: Kabul
Country: AF


Work Experience:2 Years
Bachelor Degree or to hold as a Minimum College Degree or any other related field from a well recognized institution., MCTIP, DIT, CCNA.. Holding more certificates in the related fields will also be additional advantage - See more at:

Qualifications and skills:

• Bachelor degree in information technology or relevant field.
• Proven excellence in telephone manner.
• Understanding the requirement for customer care.
• Proven ability to remain calm and polite when dealing with unhappy customers.
• Through understanding of the documented help-desk with regard to call taking, fault logging, allocation, Progression and escalation.
• Demonstrable ability to priorities calls according to defined criteria.
• Ability to provide advise according to documented fault diagnosis checklist
• Basic understanding of windows desktops operating systems (Windows 8).

Duties & Responsibilities

Duties & Responsibilities:

• Monitoring and maintaining computer systems and network.
• Answer and record client call and handover it to next shift responsible.
• Providing first-line and some second line fault diagnostics and rectification of problems reported Help desk.
• Progressing and escalating calls according to priority.
• Assign clients complain or request to concern department and follow up the issue till the problem solved and make sure 100% client satisfaction.
• Installation and support of networking hardware, printers, PCs.
• Troubleshooting and resolving software problems through use of remote control software.
• Client complains entry in database with full detail and description.
• Send shift report to Help Desk Support Manager.


Submission Guideline

Submission guidelines:  
Please mention Job Title and for which city you have applied:
Interested applicants can send their CVs in the address below:

[email protected]
pho: +93 (0) 783 61 52 03
Only short listed candidates will be asked for the Interview
UA Telecom is an Equal opportunities employer, and does not discriminate on the grounds of Gender, race ethnic origin, religion, nationality, disability, age or sexual orientation.

Email: [email protected]