Information technology; computer systems engineering;
Problem solving skills;
The ability to priorities the workload;
At least 3 years of work experience in the field of information technology/Network Administrations and helpdesk support;
Working experience with International Humanitarian organizations/NGOs preferable.
Fluent spoken and written English;
Knowledge of Dari/Pashtu is an added advantage.
Striving for excellence: You focus on reaching results while ensuring an efficient process
Collaboration: You involve relevant parties and encourage feedback
Taking the lead: You take ownership and initiative while aiming for innovation.
Communicating: You listen and speak effectively and honestly.
Demonstrating integrity: You act in line with DRC-DDG vision and values.
Duties & Responsibilities
About the job
Information Technology Officer is responsible to maintain the computer systems, ensuring that they run smoothly and providing technical support and advice to computer users, the IT Officer may also work within first or second-line support. The work is as much about information systems are used as applying technical knowledge related to computer hardware or software.
In this position, you will be responsible for the following;
Daily scheduled backups and device storage on two different locations in addition to ensure the administration and safety of web based cloud storage;
To take security procedure for the system’s files;
Troubleshooting systems and networks;
Diagnosing and solving hardware/software failures;
Focal point to Internet service provider to DRC all facilities;
Solving problems regarding operating systems;
Replacing computer hardware as required;
Providing supportive documentation; including procedural documentation;
Referring to diagrams and written instructions to repair a fault or set up a system;
Running network applications to support the system and users;
Supporting new applications;
Setting up new users;
Testing/evaluating new technology;
Conducting electrical safety checks on computer equipment;
Maintenance and upgrading of the Navision financial database;
Creating and suspending/deleting email accounts on DRC email system upon approval of CD/HOFA;
Plan sites visits every two months;
DRC IT policy is updated and approved by CD, also ensure the all staff are following IT policy;
Control the DRC IT inventory.
Overall DRC-DDG Network Administrations including area offices;
Data Protection and backup for DRC-DDG including area offices;
Quality of service to all DRC-DDG Staff countrywide;
Ensuring that the DRC-DDG IT policy is practiced countrywide.
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