University Degree or equivalent in Business Management Client Services Social Science or related d
Minimum five of working experience in a sim Years
The candidate is expected to demonstrate the following technical and behavioural competencies:
Follows all relevant procedures processes and policies.
Meets deadline cost and quality requirements for outputs.
Monitors own work to correct errors.
Takes responsibility for meeting commitments and for any shortcomings.
Takes responsibility for action and manages constructive criticisms.
Identifies the immediate and peripheral clients of own work.
Establishes and maintains effective working relationships with clients.
Identifies and monitors changes in the needs of clients including donors governments and project beneficiaries.
Keeps ‘clients’ informed of developments and setbacks.
Contributes to colleagues learning.
Demonstrates interest in improving relevant skills.
Demonstrates interest in acquiring skills relevant to other functional areas.
Keeps abreast of developments in own professional area.
Actively shares relevant information.
Clearly communicates and listens to feedback on changing priorities and procedures.
Writes clearly and effectively adjusting wording to the intended audience.
Listens effectively and communicates clearly adapting delivery to the audience.
Creativity and Initiative
Actively seeks new ways of improving programmes or services.
Expands responsibilities while maintaining existing ones.
Persuades others to consider new ideas.
Proactively develops new ways to resolve problems.
Leadership and Negotiation
Convinces others to share resources.
Actively identifies opportunities for and promotes organizational change.
Presents goals as shared interests.
Articulates vision to motivate colleagues and follows through with commitments.
Develops effective partnerships with internal and external stakeholders.
Provides constructive feedback to colleagues.
Identifies ways for their staff to develop their abilities and careers.
Provides fair accurate timely and constructive staff evaluations.
Uses staff evaluations appropriately in recruitment and other relevant HR procedures.
Holds directly reporting managers accountable for providing fair accurate timely and constructive staff evaluations.
Planning and Organizing
Sets clear and achievable goals consistent with agreed priorities for self and others.
Identifies priority activities and assignments for self and others.
Develops strategic vision for IOM within area of responsibility.
Organizes and documents work to allow for planned and unplanned handovers.
Identifies risks and makes contingency plans.
Adjusts priorities and plans to achieve goals.
Allocates appropriate times and resources for own work and that of team members.
Correctly applies knowledge of specialized IT disciplines.
Masters subject matter related to responsibilities.
Identifies issues opportunities and risks central to responsibilities.
Incorporates gender-related needs perspectives and concerns and promotes equal gender participation.
Persistent calm and polite in the face of challenges and stress.
Treats all colleagues with respect and dignity.
Works effectively with people from different cultures by adapting to relevant cultural contexts.
Knowledgeable about and promotes IOM core mandate and migration solutions.
Actively contributes to an effective collegial and agreeable team environment.
Contributes to a collegial team environment; incorporates gender related needs perspectives concerns and promotes equal gender participation.
Contributes to and follows team objectives.
Gives credit where credit is due.
Seeks input and feedback from others.
Delegates tasks and responsibilities as appropriate.
Actively supports and implements final group decisions.
Takes joint responsibility for teams work.
Learns about developments in available technology.
Proactively identifies and advocates for cost-efficient technology solutions.
Understands applicability and limitation of technology and seeks to apply it to appropriate work.
Establishes realistic resource requirements to meet IOM needs.
Builds stable strategic alliances with relevant parties.
Identifies sources of and secures funding from external stakeholders to meet IOM needs.
Emergency and Crisis
Works effectively in high-pressure rapidly changing environments.
Coordinates actions with emergency response actors and making use of coordination structures.
Supports adequate levels of information sharing between internal units cluster partners IOM and other emergency response actors.
Establishes and maintains effective relationships with implementing partners.
Makes correct decisions rapidly based on available information.
Ability to work effectively and harmoniously with colleagues from varied cultures
and professional backgrounds.
Ability to meet deadlines and work under pressure.
Experience with the following technologies: Windows 7 and NT operating systems; client/server hardware and software; input/output technology digitizing equipment internet services and related technologies;
V. Education and Experience
University Degree or equivalent in Business Management Client Services Social Science or related discipline preferred;
Minimum five years of working experience in a similar capacity including two years of relevant professional experience in a similar setting & capacity; supervisory experience; Demonstrated ability to maintain accuracy & confidentiality in performing responsibilities;
Demonstrated proficiency with Microsoft Office applications including Excel PowerPoint Good knowledge of information technology and proficiency in Microsoft Office applications especially Excel Word PowerPoint and Publisher.
Previous work experience in international organizations and service industry companies would be an advantage.
Strong interpersonal & intercultural skills with an attention to detail
Duties & Responsibilities
Under the overall supervision of the Migration Management Officer and the direct supervision of the Family Assistance Program (FAP) Project Coordinator the successful candidate will be based in Kabul and will be accountable and responsible for supporting the day to day management of the FAP and its staff. This includes assisting the streamlining of applicant case processing and guiding family members on German Family Reunification (FR) visa applications.
Duties and Responsibilities:
Assist in the coordination implementation and monitoring and evaluation of all aspects of the project.
Ensure that all conditions in the project proposal signed between IOM and the German government are adhered to by the staff under his/her daily supervision;
Supervise lead and build capacity of the FAP Migrant Service Assistants in order to implement operations efficiently and effectively;
Manage day-to-day activities in the FAP - ensuring smooth and efficient operations in close coordination with the Project Coordinator and Migration management Officer including liaising with the German consulate representatives and other relevant stakeholders as well as coordinating and overseeing logistical/administrative support as requested;
Monitor the implementation of operations regularly make suggestions on how to improve efficiency and effectiveness and bring problems or issues to the attention of the supervisor in a timely manner;
Ensure an adequate level of staffing to perform the office duties and ensure to timely arrange recruitment of project staff as needed in close coordination with the Project Coordinator and Migration Management Officer. Conduct the performance evaluation of processing staff and take relevant actions in case of underperformance.
Oversee the provision of the correct information on proper completion of application forms and questionnaires; streamline arrangements for receipt of applications; arrange appointments for visa applicants who require interview at the Consulate.
Provide excellent customer service to applicants at all times in full compliance with the Service Standards.
Ensure data accuracy for all records in Kabul and report these periodically in a timely manner as per donor requirement; maintain a high degree of skill in using IOM internal software platforms;
Maintain a professional appearance and migrant-friendly demeanour at all times;
Maintain positive working relationships with German Consulate staff and with local authorities;
Develop and maintain a positive working relationship with staff members within the FAP and with external counterparts involved with the processing of this caseload.
Maintain and ensure confidentiality of all FAP-related matters in accordance with guidelines and instructions.
Take active steps to mitigate fraud and malfeasance and to monitor the integrity of records containing individual data.
Perform any other duties as may be assigned.
Method of Application:
Interested applicants are invited to send their curriculum vitae by the following e-mail address: [email protected] and by 22 November 2018 latest referring to this advertisement quoting the above vacancy notice number. Candidates holding IOM contract should submit the internal application form. Sending curriculum vitae to the above-mentioned e-mail address is mandatory and please ensure your contact details are correct in your CV (Curriculum Vitae). Applicants who failed to do so will not be considered. We do not accept hard copies.
Due to the high volume of applications received only shortlisted candidates will be contacted. Please ensure that the e-mail address that you will indicate in your application is accurate.
Campaigning for this position will be grounds for disqualification.