Tele Marketer (Administration)

Vacancy Number:3
Title: Tele Marketer (Administration)
Category:Customer Service
Duration:3 Months probational period with one year contract extension conditional to satisfactory performance and budget availability
Exp.: 2021-06-25-(2 Weeks From now)
Jobs no:1
Salary:As per company policy
Gender:Male/Female

Location

Organization: Imran Logistics | About Imran Logistics
City: Kabul
Country: AF

Qualification

Education:Bachular
Work Experience:1 year Years
Qualification:

Academic Qualifications / Required Experience:



Following experience and qualifications are required for this position:



Diploma or equivalent.

Proficiency in relevant computer applications and call center systems.

Proficient typing skills.

Knowledge of routing calls.

Proven track records.

Required language skills.

1 year experience



Key Competencies:



Fluency in Dari Pashto and English languages.

Communication skills.

Persuasiveness.

Problem solving.

Adaptability.

Tenacious.

Negotiation skills.

Stress tolerance.

High energy level.



Competencies:



Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.

Ability to gather data compile information and prepare reports.

Skills in record maintenance.

Ability to use independent judgment and to manage and impart confidential information.

Skill in organizing resources and establishing priorities.

Conflict resolution and/or mediation skills.

Knowledge of office management principles and procedures.

Skills in the use of database management word processing spreadsheet and/or presentation software.

Knowledge of human resources principles and practices.

Effective verbal and written communication skills.

Knowledge of administrative policies and procedures implemented in company.

Knowledge of Dari Pashto and English languages is required.


Duties & Responsibilities

General Purpose:



Answer incoming calls from applicants to answer inquiries and questions handle complaints troubleshoot problems and provide information.



Main Tasks and Responsibilities:



Answering calls and giving detailed information. 

Handle applicants’ inquiries both through telephone and by email.

Searching for required information using available resources.

Managing and resolving applicants’ complaints.

Providing applicants with service information.

Entering information of new applicant into the system.

Process and follow ups of the complaints. 

Identifying and handling priority issues.

Routing the calls to appropriate resources.

Follow up of applicants’ calls.

Documenting all call information according to the standard operating procedures

Completing call logs.

Producing call reports.


Submission Guideline

Please submit your CV s to [email protected] before 25/06/2021

Email: [email protected]
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