Teller/Customer Service Representative

Vacancy Number:AZB/HRD/001
Title: Teller/Customer Service Representative
Category:Banking
Duration:Permanent
Exp.: 2020-01-31-(2 Weeks From now)
Jobs no:20
Salary:As per Organization Salary Scale
Gender:Male/Female

Location

Organization: Azizi Bank | About Azizi Bank
City: Badakhshan, Balkh, Bamyan, Farah, Faryab, Ghazni, Hilmand, Herat, Kandahar, Kapisa, Khost, Kunar, Kunduz, Laghman, Logar, Wardak, Nangarhar, Nimroz, Paktya, Paktika, Parwan, Samangan, Sar-e Pol, Takhar, Uruzgan, Zabul, Jawzjan
Country: AF

Qualification

Education:Bachelor in relevant disciplines such as economics Business Administration Management and etc...
Work Experience:Preferably one year of experience in relevant sect Years
Qualification:

Required qualifications and skills:




  • Preferably University graduate (Bachelor) in relevant disciplines such as economics business administration mathematics statistics banking & finance management etc. Additional professional certificates (or university degree near completion).

  • Minimum one year of experience in Cash section or Customer Service. Preference shall be given to the candidates having experience in the field of daily operation knowing all rules and regulation of operation policy excellent marketing have the skills of attracting of customer good communication skills in English Persian and Pashtu. 

  • Interest in working on cross-functional teams performing activities in geographically dispersed environment providing internal training and coaching.

  • Good level of English and local languages.

  • Very good computer skills attention to detail.

  • Pro-active and constructive attitude initiative self-confidence excellent analytical and reporting skills. Quick learner.



 


Duties & Responsibilities

Tasks and Responsibilities for Cash Section:




  • Th Jobholder shall be accountable for the following tasks and responsibilities:

  • Avoiding cash excess/cash shortage and avoiding wrong posting.

  • Recording the cash withdrawn from the vault in the ICBA software.

  • Issuing cash to teller after executing inter teller transfer voucher and recording the same in ICBA

  • Payment of Cash to account holders / third parties after proper verification of identity as per KYC

  • Payment of Cheque to third parties after proper verification of identity all Cheque must be put UV ray light.

  • Receipt of Cash verification of account number counting of cash and crediting to customers account immediately.

  • Noting the source and end use of the cash deposited / withdrawn as per AML guidelines for LCTR

  • Handling foreign exchange transaction as per the card rate published daily by treasury.

  • Sorting of cash and keeping soiled mutilated notes separately.

  • Tally the Day End Cash with ICBA Report.

  • Record the cash into the Cash Vault Register and ensure that the cash is transferred to vault under joint custody at the day end.

  • Issuing BC for HO & Customer

  • Executing M-paisa Brishna WHO UNICEF transactions after verifying the KYC documents.

  • Arranging cash withdrawal / deposit to DAB after approval of Branch Manager / security towards safe movement of cash to and from.

  • Daily monitor & replenish the ATM cash

  • Responsible for Safe keeping of branch vault keys

  • Maintaining cash holding within retention limit and transferring the excess fund to HO

  • Maintain long book register on daily basis and ensure it is signed by all joint custodians.

  • Maintain Inter Teller Transaction form on daily basis and obtain signature of branch manager / join custodian

  • Issue and Encashment BC for customers

  • Delight the customer with prompt and error free services with a smile

  • Cross selling of Banks products to customers.

  • To ensure Individual accounts are not used for business purpose

  • Any other task allotted by line Manager.



Tasks and Responsibilities for Customer Service Section:




  • The Jobholder shall be accountable for the following tasks and responsibilities:

  • Delight the customer with prompt and error free services with a smile

  • Opening of accounts dealing with customers filling the forms.

  • Transfers of fund from one Account to another account

  • Giving information to the customer regarding the bank products

  • Receiving customer letter for editing of CIF/Sign Photo Freeze Unfreeze Maintain Messages to Accounts and  Earmark the customers’ Accounts

  • Account closing of customer reporting to compliance department.

  • Verifying the sign and Photo to the system

  • Coordinate with CSO on all official work

  • Registration of bio metric thumb impression of the account holder

  • Addition of Account Holder

  • Removing of Account Holder

  • Making of IB users

  • Issuing Master Card (Debit Credit & Prepaid Services)

  • Issuing Azi-pay Mobile wallet

  • Crediting salaries of all organizations

  • Re-KYC of Customers

  • Closure of Accounts

  • Maintaining all designated Bank Register

  • Cross selling of Banks products to customers.

  • To ensure Individual accounts are not used for business purpose

  • Any other task allotted by line Manager.


Submission Guideline

Respected Applicants are kindly requested to submit a comprehensive cover Letter along with a copy of their updated Curriculum vitae (CV)/Resume along with their Higher Education Documents to [email protected] Please note only shortlisted candidates will be contacted for further recruitment process.

Email: [email protected]
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