Accountability Officer

شناسه پست:PU-AMI/HR/JAL/001305
عنوان: Accountability Officer
دسته بندی:دیگر
مدت:6 MONTHS
تاریخ ختم: 2021-04-14-(4 روز مانده)
تعداد نفر:1
معاش:As per the Organization salary scale
جنسیت:مرد یا زن


کارفرما: PU-AMI | درباره PU-AMI
شهر: ننگرهار
کشور: AF


تحصیلات:Degree or Diploma in Sociology Psychology or any other social science discipline
تجربه کاری:At least two similar experience with NGOs سال



Education Background: Degree or Diploma in Sociology Psychology or any other social science discipline


Work Experience: At least two years similar experience with NGOs


Knowledge and skills:

Interest in working in humanitarian sector and good understanding of humanitarian principles

Strong organization skills and attention to details

Good communication and reporting skills

Very good team spirit! Ability to work within a team.

Willingness to improve own knowledge and skills by actively participating in any training sessions and capacity building activities and willingness to share experience and build capacities of a team.

Willingness to look beyond his/her job description and cooperate with all Departments

Ability to deal well with stress and tight deadlines

Experience/training in protection will be an asset


Languages: Fluency in written and spoken Pashto Dari and English


Computer skills: Strong knowledge of MS office software (including Word Excel Power Point and Outlook) and understanding of data analysis software (Kobo Humanitarian Tool box)


Experience from working in complex and volatile contexts (field experience)


Responsibilities and particular assignments


General responsibilitiesمسؤلیت های عمومی :


Provide technical assistance to ensure that PUI Accountability Framework is integrated throughout the project cycle across all projects.

Build capacities of implementing project teams to mainstream and develop accountability practices and mechanisms into programming.

Lead the logistics and administrative duties related to managing a complaint and feedback mechanism.

Objective 1هدف اول : Mission support of accountability activities

Activities/Main dutiesفعالیت ها/ وظایف عمده:


Establish quality and context-adapted Complaints and Feedback Mechanism adapted to the projects implemented by PU-AMI: Mechanisms that beneficiaries will trust that they will be able to easily access to share feedback or make confidential complaints and that will allow them to get feedback.

Monitor complaints and feedback received and response (follow-up) process through developing and maintaining a dedicated monitoring system (tool and process).

Ensure that feedback are routinely recorded reviewed and responded timely in line with PU-AMI’s Complaint and Feedback Standard Operating Procedures.

Be the first point of contact for beneficiaries community members and other stakeholder’s complaint.

Maintain and update the Complaint and Feedback Database and provide timely update to the MEAL Manager/Programs based on the nature of the feedback.

Analyze patterns and trends in feedback and complaints to help PU-AMI improve programming.

Generate periodic reports and share them with MEAL Manager and Programs.

Conduct periodic field visits to ensure accountability systems are in place and functioning.

Review accountability systems periodically and update any changes if deemed necessary in consultation with the MEAL Manager.


Objective 2هدف دوم: Institutional Knowledge Building

Activities/Main dutiesفعالیت ها/ وظایف عمده:


Lead in developing a responsive functional and appropriate Complaints and Feedback Mechanism which can improve current project implementation and guide future programming.

Provide support to Project Managers in reviewing information across projects to ensure that complaints and feedback are taken into account in project management decisions.

Identify and formulate accountability findings lessons learned and recommendations to be integrated into planning and reporting efforts of PU-AMI project activities.

Actively engage in ongoing trainings and knowledge building activities

Objective 3هدف سوم : Communication and follow-up

Activities/Main dutiesفعالیت ها/ وظایف عمده:


Inform communities regarding their rights to be consulted and make complaints and provide feedback to PU-AMI on its activities and explain them why and how to use PU-AMI Complaints and Feedback Mechanisms.

Communicate and disseminate complaints handling procedures policies and tools to beneficiaries project Staff and other stakeholders.

Participate in Department Coordination Meeting and any other meetings related to humanitarian accountability if needed.

The tasks and responsibilities defined in this job description are non-exhaustive and can evolve depending on the project’s needs.

طریقه ارسال درخواستی

Please note while sending your C.V & Cover letter mention the vacancy number and position in the subject list of your email application received after the closing date and without subject list will not be taken in consideration.

The interested candidates have to submit their soft copies of application & C.Vs only by email & there is no need of educational and other documents to attach.

Email: [email protected]


Note: Only short listed candidates whose application responds to the above criteria will be contacted & local applicants from the same province are encouraged to apply and will be given priority.

ایمیل: [email protected]