Call Center Agent

شناسه پست:1
عنوان: Call Center Agent
دسته بندی:دیگر
مدت:1 Year
تاریخ ختم: 2021-03-20-(1 ماه مانده)
تعداد نفر:1
معاش:As per Company salary scale
جنسیت:مرد یا زن

مکان

کارفرما: ACCL International | درباره ACCL International
شهر: کابل
کشور: AF

شرایط

تحصیلات:Bachelor’s Degree
تجربه کاری:3 to 5 year’s Experience in Call Center سال
شرایط:

  • High school diploma or equivalent

  • Proficient in relevant computer applications

  • 1-3 years of experience in a call center environment

  • Knowledge of customer service practices and principles

  • Excellent data entry and typing skills

  • Superior listening verbal and written communication skills

  • Ability to handle stressful situation appropriately


وظایف


  • Answer incoming calls and respond to customer’s emails

  • Management and resolve customer complaints

  • Sell products and place customer orders in the computer system

  • Identify and escalate issues to supervisors

  • Provide product and service information to customers

  • Research required information using available resources

  • Research identify and resolve customer complaints using applicable software

  • Process orders forms and application

  • Route calls to appropriate resources

  • Document all call information according to standard operating procedures

  • Recognize document and alert the management team of trends in customer calls

  • Follow up customer calls where necessary

  • Upsell products and services

  • Complete call logs and reports

  • Other duties as assigned


طریقه ارسال درخواستی

Contact information: Qualified applicants are encouraged to submit their resume along with Tazkira copy with a detailed application letter and contact details no later than March 20 2021 to [email protected]

Subject line must be: (Call Center Agent) or your application may not be considered.

Only shortlisted candidates will be contacted for the interview.

ایمیل: [email protected]
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