Customer Service Representative

شناسه پست:BMA//2020//091
عنوان: Customer Service Representative
دسته بندی:بانکداری
مدت:Permanent
تاریخ ختم: 2020-08-17-(2 هفته مانده)
تعداد نفر:1
معاش:As Per Bank Salary Scale
جنسیت:مرد یا زن

مکان

کارفرما: Bank-e- Millie Afghan | درباره Bank-e- Millie Afghan
شهر: کابل
کشور: AF

شرایط

تحصیلات:Bachelor Degree in BBA or Economics
تجربه کاری:2 سال
شرایط:

  1. BBA general education degree or equivalent

  2. Knowledge of customer service principles and practices

  3. Knowledge of relevant computer applications

  4. Ability to type

  5. Knowledge of administrative procedures

  6. Numeric oral and written Dari Pashto English language applications



The Ability to Listen Closely to Customers Clear Verbal Communication Ability to Empathize Data Entry and Basic Computer Skills Time Management Skills Management of Personal Emotions Situation Evaluation and Analysis Organizational skills Respect Ability to Identify and Anticipate needs Flexibility


وظایف

Customer service job involves assisting bank customers with account management and other financial service needs. It requires continual communication with customers repetitive tasks and a high level of attention to detail. Customer Service Officer performs functions such as opening new current or savings accounts and fixed deposit accounts assisting customers with queries about bank services and helping customers resolve account problems. Customer Service Officer assists banking customers by answering questions about their accounts and available banking services. She/he greets prospective customers and gathers information from the customer needed to open an account.



1. Interviewing customers to obtain personal financial information and explain available services



Organizing opening of new deposit accounts by managing his/her Customer Service Representatives. Answering customer questions and investigating account errors admitting customers to safe deposit vault



2. Responsible for organizing delivery of Account opening cards ATM cards Account statements to the customers & maintain a record of such jobs.



3. The required MIS & Compliance requirements are also to be organized by the CSO.



4. Should take up any other tasks & or responsibilities given by the Branch Management.



Answering administrative and operational inquiries.



5. May provide marketing support; perform limited business prospecting activities including client/prospect communication and seminar activities.



6. Complete all required Training.



7. Adhere to all the Bank’s Policies and Procedures.



8. Provide coverage for other CSOs and Office staff as needed.



9. Remain current on Products Services and the Firm’s System Applications


طریقه ارسال درخواستی

You should apply electronically by sending your CV and a one-page covering letter explaining your interest and suitability for the position to E-mail given below.

PLEASE SPECIFY ONLY THE VACANCY NUMBER “BMA//2020//091” IN THE SUBJECT LINE OF YOUR E-MAIL.

ABDUL HABIB "QADIRI"

RESPONSIBLE FOR BMA HRMIS Database

Address: JADE IBNE SINA WATT KABUL AFGHANISTAN.

 

PLEASE NOTE:

1. APPLICATIONS RECEIVED AFTER THE DEADLINE WILL NOT BE CONSIDERED.

2. ONLY SHORT-LISTED CANDIDATES WILL BE CONTACTE.

ایمیل: [email protected]/[email protected]
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